Please read and note the Terms and Conditions very carefully.
In an emergency (unless prior arrangements are made at the time of booking), dogs requiring veterinary care will be taken to Noordhoek Veterinary Clinic. We will contact you beforehand but if you are unreachable we will do what we deem necessary for your pet. All veterinary care will be for your account and must be settled prior to your dog being released back into your care.
If your dog has any history of behavioural problems with other dogs, or needs any special treatment or handling, please let us know in as much details as possible prior to booking. We like all dogs to have fun with each other in a relaxed environment, so if any dog is overly aggressive to the other residents whilst in our care, or poses a threat of any kind, they may be safely crated for the protection of all. This will only ever be done as a last resort in exceptional circumstances.
Should your dog continue to show signs of aggression towards our staff or other residents, we will contact you and request you to arrange alternative accommodation.